Frequently Asked Questions Pre Order

1. What is the process for placing a pre-order with Watergen Ltd.?

To place a pre-order, you must provide certain information such as your email address, shipping address and billing details. Pre-orders require a down payment, which will be deducted from the final purchase price. You can update your contact information any time before your product is shipped.

 

2. What happens if the product is not delivered within six months of placing the pre-order?

If the product is not delivered within six months from the date of pre-order, you have two options:

a) You may choose to continue waiting until the product becomes available.

b) You may request a full refund of your Pre-Order Down Payment Deposit Amount.

 

The refund will be processed either by Watergen Ltd. or by the local distributor, depending on which entity is holding your payment at that time. You will be informed of the appropriate point of contact for your refund request.

 

Please note that the delivery timeframe is subject to various factors, and we appreciate your patience and understanding.

 

3. What's included in the final purchase price?

The final purchase price covers the cost of the product itself and the shipping cost. Additional costs to consider:

• Local taxes

• Handling and shipping fees

• Customs duties  and charges

These additional costs vary depending on your location and the specific requirements of your order.

 

4. Can I modify or cancel my pre-order?

You have the flexibility to modify or cancel your pre-order up until the point you're notified that your product is ready for delivery. Here's what you need to know:

• The refund will be handled either by Watergen Ltd. or your local distributor, depending on which entity is managing your order at that time.

• Please note that, in some cases, there may be minor administrative fees associated with the refund process.

 

If you're considering any changes to your order, we encourage you to reach out to our customer service team via email to pre-ordersupport@watergen.com. We're here to assist you and ensure your experience with us is as smooth as possible.

 

5. How can I update my shipping address or change the billing details after placing a pre-order?

You can update your shipping address by emailing the changes to the specified customer service email pre-ordersupport@watergen.com before the product is shipped.

 

6. How will I be informed of the delivery status of my pre-ordered product?

You will receive updates regarding the status of your pre-orders directly via email from: pre-ordersupport@watergen.com